privacy backup

Ribtex International Pty Ltd - Privacy Statement

Introduction:

RIBTEX INTERNATIONAL is a wholesaler which trades in Australia, New Zealand, Asia and on its web site. Information about us can be obtained by viewing our website www.ribtex.com.au or by contacting our General Manager on 03 8793-5000 or by facsimile on 03 8793-5050 or 03 8610-1972. RIBTEX INTERNATIONAL acknowledges and is committed to protecting your privacy. We will collect, use and disclose and hold personal information in accordance with the Privacy Act 1998 ("the Act").

We will let you know:

When we collect information about you; and
What Information we collect and hold about you and why we collect such information; and
How that information is used by us and the organizations, or types of organizations that the information would usually be disclosed to; and
If the law requires the collection of such information; and
The consequences, if any, of you not disclosing such information; and
That you can access such information and how you can access such information; and
How you can correct such information if it is not correct.

Collection of personal information

RIBTEX INTERNATIONAL does not collect personal information unless it is necessary for us to carry out our functions and activities as a wholesaler. We only collect such information by lawful and fair means and in an unobtrusive way. You may provide us with personal information about yourself or others each time you contact us by phone, fax, letter or email. We need to use this information to provide you with our services and/or products. This information will be used and managed as follows:

Disclosure of personal information and marketing

We will use and disclose your personal information for the primary purposes of our business as a wholesaler or a purpose related to our primary purpose such as marketing, where you consent to such disclosure or such disclosure is permitted by the Act. In addition we use such information to market to you products and services offered by RIBTEX INTERNATIONAL unless you have indicated that you do not wish to obtain such marketing offers or material. Such a request can be made to the General Manager, via the completion of a form or via e-mail. We will in such circumstances only use the personal information provided for the sole purpose of providing the service you have requested.

RIBTEX INTERNATIONAL, may utilise the services of contractors from time to time for the purposes of marketing and undertaking services as promoted by RIBTEX INTERNATIONAL. Your personal information will be provided to these businesses for the purposes of ensuring that our services are marketed to you or to enable a service to be provided to you.

We will not otherwise provide your personal information to a third party without your approval.

Security and access of personal information

The personal information you have provided to us will be kept confidential and secure and will not accessible for unauthorised use, amendment or disclosure. Only RIBTEX INTERNATIONAL staff that have been trained on our privacy policy will have access to such information. You are able to access the personal information we hold about you at any time by contacting our General Manager by phone, fax or e-mail.

Ensuring accuracy of the personal information we hold

We will reasonably attempt to ensure that the personal information we hold about you is accurate, up to date and complete. To assist us to do this please provide us with the correct information and inform us if your details have changed. This can be done by providing us with details of any changes to your information by fax or e-mail. If we deny you access or deny a request for correction we will provide you with reasons why we have denied you access or corrected such information in the circumstances.

RIBTEX INTERNATIONAL Privacy Policy

Due to the importance of your privacy, our privacy policy will be reviewed and monitored regularly. A copy is available by contacting the General Manager.

RIBTEX INTERNATIONAL Privacy Complaint Process

If you are concerned with the way RIBTEX INTERNATIONAL has handled your personal information, please contact our General Manager with your complaint. We will make available to you a privacy complaint form, which you will be required to complete and return to us. This will ensure the prompt investigation of your complaint. If we have not handled your personal information in an appropriate way we will take steps to remedy your concerns promptly.

If you are still concerned, you may contact the Privacy Commissioner.

RIBTEX INTERNATIONAL

Complaint for Breach of Privacy

This form is to be completed by an individual who has a complaint that "the Business RIBTEX INTERNATIONAL" has interfered with their Privacy.

Date__________________________________________________________

Name_________________________________________________________

Contact number_________________________________________________

Address _______________________________________________________

What capacity have you had a relationship with RIBTEX INTERNATIONAL (i.e. Customer, Contractor, consultant, prospective employee.)?

__________________________________________________________________________________

In what way do you believe RIBTEX INTERNATIONAL has interfered with your Privacy?

______________________________________________________________________________

(Please include any forms or evidence you may have)

This form must be lodged with the General Manager of the RIBTEX INTERNATIONAL by fax

on 03 8793 5050 or by mail or hand delivery to:

To the General Manager

Ribtex International

Unit 2, 158-168 Browns Road

NOBLE PARK VIC 3174

What will happen now I have made a compliant?

After receipt of a complaint lodged with the General Manager the General Manager will investigate the allegation.

After the General Manager has conducted an investigation, the General Manager will respond in writing to the individual who has complained with the outcome of the investigation.

Should an interference with an individual's privacy be acknowledged, then the General Manager will take steps to rectify the interference.

RIBTEX INTERNATIONAL may find that an interference with privacy has not occurred and in these circumstances the complainant will be notified of the reason for this conclusion in writing.

The General Manager will respond in writing as soon as it is practical to do so.

Privacy and your complaint

The personal information requested on this form and any personal information collected as part of an investigation into your complaint is to allow RIBTEX INTERNATIONAL to conduct an investigation and make a written response to your complaint. The information is being collected for this purpose and this purpose alone. The information will not be disclosed to any other organization, save as required by law, for the purposes of seeking legal advice, or in the preparation and or defence of any legal claim or action . RIBTEX INTERNATIONAL reserves the right to hold all documents lodged or arising out of or in connection with any complaint of an interference with privacy for the purpose of obtaining legal advice or for demonstrating compliance with the Act, the National Privacy Principles and this Policy.

You are able to gain access to the information contained in this form by contacting the General Manager by completing an access request form. We have sought the minimum detail necessary for us to investigate your complaint and be able to respond to you, failure to provide this information may hamper our attempts to effectively deal with your complaint and may affect the outcome of our investigation or our ability to communicate that outcome to you.