Returns Policy

It is very important to us that you love your craft products. If you are not happy and would like to return a product we are more than happy to provide a Credit to your account or a refund to your credit card.

All returns are to be made within 7 days of receiving your items. Any enquiries after this date will not be accepted (unless delays have occurred with postage & handling). All merchandise must be in the original condition and the cost of return postage is the responsibility of the customer.

No material will be accepted or replacements issued without prior approval to return such merchandise.

Sorry – We do not accept returns or exchanges on sale items or any items sold at a reduced price.

 

Damaged or Incorrect Merchandise

We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise.

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