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Shipping & Delivery
Order Processing Time
Please allow 2 to 5 business days for us to pack your order. This timeframe may change depending on the quantity and items ordered. Please trust that we always do our best to get your orders out to you as soon as possible.
Once your order has been despatched you will receive tracking information via an email.
We ship orders within Australia using a Courier Service.
We ship orders to New Zealand using Australia Post.
We also have a pick up option for customers who would prefer to collect from our warehouse directly.
Pick up location is our warehouse: 48-58 Overseas Drive (Gate B), Noble Park North VIC 3174
Estimate shipping times in Australia:
• Melbourne : 1-3 Business Days
• Sydney, Adelaide Metropolitan area : 2-5 Business Days
• Brisbane Gold Coast and Sunshine Coast : 5-7 Business Days
• Perth Metropolitan area : 10-15 Business Days
• All other areas : 7-10 Business Days
If your order hasn't arrived in the specified timeframe, please allow 2 additional business days for late delivery before contacting us.
We always do our best to get our customer’s orders dispatched as quick as possible. During peak and busy holiday periods, we are unable to guarantee delivery within the above estimated time frames.
Transport charges are applicable to all orders, except under special arrangements.
All order to be delivered within Australia will be charged a flat fee of $15.
All orders to be delivered to New Zealand will be charged a flat fee of $20.
Our office will be in touch with you to confirm freight costs once your order is invoiced and ready for delivery.
Sales & Taxes
We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.